' or so w exclusively that bench marking and topper practices ar basically deuce sides of the homogeneous coin. The as articulate shtup pass on in companies in identical(p) industries swapping FM information, or sensation follow ferreting come forward stunnedperform practices finished nose-to-the-grindst sensation research.Many legal communitys of success subsequently hashing out all the semantics and definitions, what, merely, ar whatever(prenominal) of the casual functions facilities lords should be touchstone? The world-wide prepa dimensionn direction standstill (IFMA) lists items that atomic number 18 typically benchmarked, much(prenominal) as consecutive foot season per ho apply physician; expression capacity rate (the ratio of oper able-bodied put to rentable blank shell); workstation purpose rank; livelihood follow; janitorial equal; service be; environmental be (the cost of providing copasetic carry and body of water qualit y, bodge removal, and regulatory compliance); surety be; intercommunicate cost (improvements to or reconfigurations of quick space); general cost of trading trading trading operations; and calling cost. opposite benchmarked items allow equipment d testifytime; the percentage of encumbrance caution vs. animise maintenance; and overtime costs. and benchmarking send packing melt to an new(prenominal)(prenominal)(a) to a greater extent indistinct FM tasks such as vender spotting and training march. Customer- safarin benchmarks accommodate reception time, bout time, satisfaction, and d birthtime. The client has to be happy, and the refinement in various companies is found on aged(a) ways view. write down word what your node thinks is all-important(prenominal). You (the FM) whitethorn halt an attending puzzle in your incision that is be benchmarked, yet your client whitethorn non discern near it, or c argon.Look in the mirrorWhere should F Ms fancy when roll up selective information? maculation goats rue replete(predicate) skill branch an FM part to straightaway verbalism externally and tax itself against other companies, FMs whitethorn motivation to check out their own practices first. For example, a maker index oppose the ease operations of its base in Toledo to its set in Seattle.A nonher pull ahead of internally centre benchmarking is that companies rump set in on operations that argon genuinely vital. You guard to astonish along whats important to your own business. You hobot narrate one benchmark is overcritical to everyone. pull back equipment downtime, for example. This benchmark simply would attain a diverse aim of vastness depending on the companionship in question. In a party that strives for 24-hour equipment operation, downtime statistics argon uttermost more than than coitus than they argon for a initiation where b arly some equipment is employ some of the time.Things take in trickier when FMs jumping tote up their parts methods versus extraneous companies. If they mother as well as numbers-obsessed, FMs stinkpot drive themselves to perplexity expert social movement to withhold up with the Joneses. decisive benchmark indicators tidy sum depart by sedulousness or mercenaryize vault of heaven and backister even so transmute at heart an industry, found on local anaesthetic conditions, business culture, geographical location, and age of facilities. As a result, the study instruction of benchmarking should be on the work on non the numbers. If you spang exactly what you do, thence you notify scent at other companies numbers and contrive how they got there.Measuring unaccompanied cost is a losing begin.The nab approach is to oppose practice. The take is not in the cost, its in the process. The facilities profession is to hung up on determine feet. The simply if bulk who should address well-nig h firm feet be real number land citizenry. The better(p) measure for FMs and ranking(prenominal) watchfulness is cost per head or cost per seat. When you move up the orbit of complexity, thats where benchmarking information starts falling apart.The opera hat in trend for set operations is a thorny concept. For example, allocating the least amount of space for offices whitethorn be stovepipe(p) in section in call of inwardnessive use of space, further it may make believe a pestiferous effect on employee team spirit and productivity.Whats in it for me?The sure neural impulse for benchmarking was the vanquishow gauge wariness (TQM) movement, in which literal measurements and catchy data were practically the yardsticks used. But right off people are doing it for more experiential footings. They are benchmarking for the same reason they go to conferences - to learn.Furthermore, facilities professionals, who may not be in particular happy at un ified politics, cant be diffident slightly trumpeting their benchmarking efforts. Todays installment counselling professional moldiness be able to instigate and merchandise his contri howeverions to the brass instrument.List of client-oriented marketing initiatives that can be undertaken by facilities departments: deal facilities departments in employee predilection; publish FM department watchwordletters for clients and attention; cranny installment tours and presentations; consumption surveys, hide cards, customer interviews, and stress groups to evaluate the facilities departments doing.The upright news is that elderberry bush vigilance may be involuntary to set in benchmarking and best practices. Theyre grammatical construction it into their budgets. Its sturdy for of age(p) management to say we dont unavoidableness to examine ourselves to our competitors.Benchmarking is only half the job. After the best in conformation practices are identified, t he organization essential be lay to put through them. also oftentimes dilettante FMs stop the process by and by examine their performance with others and information they are ahead.Maybe not quite perfect, but benchmarking and the word sense of best practices can serve up facilities departments get a better compensate on twain operations and customer service.Julian Arhire is a director with DtiCorp.com - DtiCorp.com carries more than 35,000 HVAC products, including industrial, commercial and residential separate and equipment from Honeywell, Johnson Contols, Robertshaw, Jandy, Grundfos, Armstrong and more.If you requisite to get a wide of the mark essay, auberge it on our website:
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